Can I change or cancel a print order?
If your order is approved, you must call and speak to a representative.
If we can catch your order before it goes to plate, we will be able to cancel it.
If order is plated and in production, you are responsible for full payment.
Prepress costs are nonrefundable. -back to top-
Do I have to order printing online?
No. Feel free to contact us to place an order during business hours. -back to top-
Do you offer print products not listed on the site?
Yes! Quickprinter Inc. will be glad to quote a custom project.
Please fill out our quote form or contact us.
How are refunds and returns handled?
Since every order is a custom product (it can not be reused or resold), returns or refunds are not possible.
If your order contains a defect in workmanship within our control,
we will rerun it at our expense. Include your order number and reason for dissatisfaction.
We will review your concern and will work close to you to find an adequate solution. -back to top-
How can I send my files?
The most effective way to send your files is by uploading them to us. Always keep backup files.
You may mail a CD to our office. -back to top-
How long does it take to receive my order?
It depends on the quantity and complexity of your order. The average production time is 2-5 working days (monday-friday). Any artwork preparation by us increases the time by 1-2 days. Finishing options may increase the production time depending on its complexity. Add a day for weeks with national holidays. The shipping time depends on its destination; it can be estimated with the customer’s zip code. Softcover or Hardcover books 21 working days. -back to top-
How well will my print job match what I see on my monitor?
Because of wide differences in monitor calibration, different types of monitor technologies
and the impact of ambient light, printed colors do not exactly match the colors of monitors.
Screen color is in RGB mode (colors of light) and print colors are in CMYK (physical colors).
The brightness of paper influences how the color looks on a printed piece. -back to top-
What file formats does Quickprinter accept?
We accept print-ready files from the following design formats:  PDF,  JPG and  TIFF.
Contact us if you have other than listed. -back to top-
What payment options do you offer?
We accept: Visa, MasterCard and Discover. You may mail in a certified bank check or a money order.
Checks and money orders have to be cleared/ cashed before processing your order.
Make checks and money orders payable to Quickprinter Inc. Walk-ins may pay cash.
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Will I always receive the exact quantity I order?
We will print slightly more than what you ordered. In the event of an under run, as printing industry trade standards allow for under ages of up to 10%. Let us now when you place an order if you need the exact amount ordered. -back to top-
Do I need to impose my order if it will be printed more than one on one sheet?
No. Send your art in separate files, each individually named according to page number,
we will do the imposition needed. Do not submit a huge file and have us guess where pages go. -back to top-
How should I submit my files for a multi-page product?
We need your art in separate files, each individually labeled according to page number. Each page should be within its own document (cover (Page 1), page2, page3, page4, etc). Please do not submit a huge file and have us try to figure out which page goes where.
What is full bleed?
It is the area in your layout that should be at least 0.25"" outside the final cut.
It allows us to trim your project and assures you that your printed piece will be
finished as you envisioned. If you are designing a 4" x 6" card with full bleed,
design it at 4.25" x 6.25" to allow all edges (0.25")to be trimmed. -back to top-
What is the difference between RGB and CMYK?
RGB refers to the primary colors of light, Red, Green and Blue, used in monitors,TV’s and scanners.
CMYK refers to the primary colors of pigment, Cyan, Magenta, Yellow, and Key (black).
During the full color printing process, small dots of "CMYK"
are printed forming a full spectrum of colors. -back to top-
How do I get my tracking number?
When your order is shipped, you will receive a tracking number via e-mail from our carrier. -back to top-
What shipping methods do you use?
Our standard shipping is UPS Ground (1 to 5 days) within the continental US. If you need your order sooner ask for; 3 day, 2nd day and next day shipping options. We offer local delivery within the five boroughs and the Tri-State area.
For Alaska, Hawaii, Canada, Puerto Rico and anywhere in the world or if you require special shipping arrangements please contact us for a quote. -back to top-
Turnaround Times
Turnaround times are estimates only and NOT guarantees. 3 weeks for softcover (perfect bound) and 4 weeks for hardcover after proof approval and depending on current workload. Turnaround times vary and start from the day (prior noon) we receive the accepted proof and payments are clear. Any artwork preparations by us or finishing options increase the production time depending on its complexity.
File Specifications
We need a press ready PDF version of your file. A 50 page book should be sent as a PDF with 50 pages in correct order,
page 1 is the front cover page 50 is the back of the cover.
Cover
The cover should be designed as a 11" x 17" canvas + The spine,
it may be designed as one image.
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Covers over 90% of questions asked to printing support.
